Contact Us

If you have questions about your account, deposits, bonus claims, or a technical issue while using the site, our support team is available to assist. This page explains the ways to reach us and what information helps us resolve issues faster.

How to reach us — choose the best channel

Support options may vary depending on availability. For routine account questions or detailed issues, email works well. For quick answers or basic troubleshooting, live chat is often the most convenient. You can also use the on-site contact form to send a message and attach screenshots.

Email support — for written records and account matters

Email is useful when you need a written response, must follow up with documents, or are describing a complex issue. Please send messages to support@sunrisecasinos.com with clear details so our team can review your account and provide guidance. Do not include full card numbers or sensitive financial details in email.

Live chat — real-time help when available

Live chat is a fast option for status checks, quick troubleshooting, and immediate questions about gameplay or bonuses. Chat availability varies, so if a live agent isn’t online, please leave an email or use the contact form and we will follow up as soon as possible.

Contact form — attach screenshots and submit from the site

If you prefer to send a message directly through the website, the contact form lets you describe the issue and attach screenshots or files. This is helpful for visual problems, error messages, or step-by-step examples that make troubleshooting smoother.

What you may need to include

Providing clear information helps us help you faster. When contacting support, please include:

• Your full name, registered email address, and username.
• A short description of the issue, including dates and times.
• Relevant transaction IDs or cashier references, if applicable.
• Screenshots, error messages, and the device or browser you were using.
• The payment method used, and the last four digits of a card if a verification step is needed.

Never send full card numbers or sensitive personal data via unsecured channels.

Quick reminder

If your question relates to bonuses, withdrawals, or account rules, check our Terms and Conditions for details before contacting support. If you still need help, reach out through the option that fits your issue—email, live chat, or the contact form—and our team will review your request. We’re here to make support straightforward and practical whenever you need it.